Shipping policy

Orders are typically processed within 3 to 4 business days (excluding weekends and national holidays) however this is subject to longer lead times during busy periods. 

 1. Delivery of Orders

We will arrange delivery of your order to the address provided at checkout using a third-party courier. Alternative courier companies may differ at our discretion in order to provide the most competitive and reassured experience to our customers throughout the year based on your shipment destination. 

2. Transfer of Risk

Risk in the goods remains with us until the goods have been delivered to:

• the delivery address provided at checkout; or
• a person or location authorised by you (including a designated safe place or neighbour).

Once delivery has occurred in accordance with our Terms of Service, responsibility for the goods passes to you.

3. Proof of Delivery

Proof of delivery may include, but is not limited to:

• Courier delivery confirmation records;
• GPS location data;
• Time-stamped delivery photographs;
• Signatures or confirmation of delivery to an authorised recipient or location.

A parcel marked as “Delivered” together with supporting courier evidence may be treated as confirmation that delivery has occurred unless alternative validated evidence can be provided. 

4. Delivered but Not Received Claims

If your order is marked as delivered but you believe it has not been received, you must notify us within 24 hours of the delivery date shown on the tracking information.

During this investigation you will be requested to assist with;

• Full cooperation with any delivery enquiries raised by our customer services.
• Provide accurate and truthful information when requested. 

Failure to report a non-receipt within this timeframe may result in the claim being rejected.

5. Investigation Process

We reserve the right to investigate all non-receipt claims. This may include:

• Liaising with the courier which is consequently subject to such timeframes; 
• Requesting delivery evidence;
• Requesting additional information or a written declaration of non-receipt from you.

Investigations may take up to 14 business days but given customer cooperation our customer services team will be available to assist with your case as proactively as possible. Please note all timeframes are otherwise subject to our refund policy. 

6. Resolution

Where delivery is confirmed to the correct address or to an authorised recipient or location, we reserve the right to refuse a refund or replacement if a resolution by way of refund or replacement can otherwise not be agreed in writing by all parties. 

7. Safe Place & Delivery Instructions

If you provide delivery instructions (including requests to leave parcels in a safe place or with a third party), delivery to that location will be considered valid delivery.

We are not responsible for loss, theft, or damage occurring after delivery to a location you have authorised.

8. Incorrect Address or Failure to Collect

We are not responsible for non-delivery or loss caused by:

• An incorrect or incomplete address provided at checkout; or
• Failure to collect a parcel from a courier collection point, locker, or holding location within the courier’s stated timeframe.

In such cases, refunds or replacements may not be offer but we do recommend reaching out to our customer services in order to try and resolve your case. 

9. Fraud & Abuse of Claims

We reserve the right to take reasonable steps to prevent fraud and abuse, including:

• Refusing refunds or replacements where delivery is confirmed;
• Requiring signature delivery or additional verification for future orders;
• Restricting or terminating customer accounts;
• Refusing future service.

Making a false claim of non-receipt may constitute fraud and may be reported to payment providers or relevant authorities where appropriate at our discretion. 

10. Chargebacks & Payment Disputes

If a chargeback or payment dispute is raised for an order that has been confirmed as delivered, we reserve the right to provide delivery evidence to the payment provider.

Unresolved or repeated disputes may result in account restrictions or refusal of future orders in accordance with our Terms of Service. 

11. Legal Rights

Nothing in these Terms affects your statutory rights.

12. Returns Address

If you are returning an item(s) from the UK, ROW or Europe please send them to the following address: 

MIL35 Ltd.
60 Caer Wenallt
Cardiff
CF14 7HP

If you are returning an item(s) from the US or Canada please send them to the following address: 

Red Hot 100

c/o shipping-and-hanlding.com

4344 Philips Hwy

Jacksonville FL 32207

At this point in time, we do not offer free returns and encourage customers to use a tracked service when sending any parcels to either of the above addresses.

13. Import Taxes & International charges  

If you are ordering from abroad, please note your order may be subject to import duties and taxes which are issued by your local customs office when the delivery reaches an overseas destination. 

Such charges are the complete responsibility of the customer and are not refunded or otherwise covered by Red Hot.

Import taxes & any international charges maybe issued in addition to our standard shipping rates.